Elivia Homes retains Gold for outstanding customer satisfaction

28 Mar 2024

Elivia Homes has received a Gold Award for customer satisfaction from independent researchers In-house Research for the second year running.

In-house surveyed homeowners of over 90 UK housebuilders and collected over 15,000 responses to discover which developers are leading the way in exceptional customer service. Over 90 per cent of homeowners said they would recommend Elivia Homes to friends and family.

Commenting on the significance of this award, Tom Weston, CEO of In-house Research Ltd stated, "We are delighted to recognise and celebrate the exemplary performance of Elivia Homes in delivering exceptional customer experiences. It underscores the company’s commitment to providing unparalleled service and quality homes, making a positive impact on the lives of new homeowners.”

Kamal Singh Grewal, COO of Elivia Homes, comments: “We’re delighted to be recognised by In-House Research for exemplary performance across each of our three regions.

“Retaining this award for consecutive years has been a team effort, reinforcing our belief that strong collaboration yields higher quality homes and better experiences.

Our teams recognise each home move as unique and significant. They offer their passion, expertise and empathy to deliver positive moments at each stage of our customer’s journey.

We are immensely proud of this award and are committed to continually improving."

For more information about Elivia Homes and their Gold Award winning approach to customer service visit