Customer Service

We put our customers’ quality of life and happiness first. Once the sale is complete, we’ll stay engaged and make your living experience worry-free.

Caring for you

Our personal service sets us apart. When a new resident moves into their dream home, they become part of our community too.

Before you move

We’re thoughtful in our approach and give the moving process the attention it deserves. It’s an exciting time for residents, so we’ll invite you to a home demonstration to show you how everything works and walk you round your new home.

before you move image
wiping table

Moving Day

When moving day arrives we’ll concentrate on making things as smooth as possible so you can get set up in your new home smoothly and quickly. The property will be professionally cleaned and welcome you in style.

Living in an Elivia home

For peace of mind we offer a 24-hour emergency call out service and our dedicated maintenance team is highly trained to get your home back to its best efficiently.

queens place living in Elivia

What our residents say

17 May 2024

Jordan performed an excellent role in helping me to buy my first home. I received a warm welcome during my first interaction/visit to the show home, which allowed me to make a clear decision on property suitability. Jordan clearly answered the many questions I had regarding the property/development, before helping to put forward a reservation offer. I was kept in close communication during the process through to completion - Jordan was extremely facilitative in answering further queries and allowing access to the plot. Overall, Jordan helped to ensure that I had a highly positive experience with Elivia Homes. I would like to thank Jordan for all of the help during the process.

Kings Hart View
15 Aug 2023

We're settling in really well. We genuinely love the house - maybe even more than we thought we would. A few little snagging things but that's to be expected obviously. 

The girls are also enjoying life here. I think they're a little apprehensive about school in a few weeks, but then we're meeting up with one or two of the neighbours' kids so they have familiar faces when they do start. 

We are definitely happy customers. Thanks again for all your help and for being so great during the process. 

Earl's Forge
30 Mar 2023

Ann has a great vibe of not only being on top of everything but also a very approachable, easy-going manner, she answered all of our questions very quickly and made us feel that nothing was too much trouble.

Our own selling process was a challenge and didn’t run to schedule, but she made us feel calm and without worry at the buying end.
Her reassuring and kind approach, whilst also keeping things on track is everything we could have hoped for, and it has been a real pleasure. In fact, everyone we have dealt with on-site at Elivia has been a tremendous credit to the brand.

Merston Manor
24 Mar 2023

Our purchase wasn’t an easy one. Due to family problems and selling our old home to buy our new home, it was emotionally and physically draining, but I can honestly say that you were amazing with us from start to finish. 

There were times I really didn’t feel that we were going to get our new home, but with Pauline’s help, we achieved it. She stood by us all the way and was so patient with us. I will be eternally grateful for her support. 

Since moving in, she continues to be there for us. I even like to pop in and have a little chat. Pauline has been so welcoming, even after our purchase, and that really does show what a lovely person she is.

Chestnut Grange
23 Mar 2023

We viewed a lot of properties during our search, many of them new builds, and we were so impressed with the way Jordan handled our enquiries. She really stood out from other agents we met. She was friendly, knowledgeable, etc, but she was also approachable and honest in her responses, help, and advice. She wasn't pushy in the slightest which was quite refreshing. We'd buy from her again in a heartbeat.

Earl's Forge
4 Mar 2022

They just stand out compared to other house builders. I was pleasantly surprised what I got in terms of quality with the price that I paid.

I think the whole experience has been good, things such as the site manager knows us by name and will make a point of saying hello. It is not just the sales people, which is often what lacks the most, the contact after completion often goes. We have had snags on the way such as the heating but everything has been sorted so there was nothing to put me off, everyone on site is friendly enough.


Customer Complaints Policy

We are committed to providing Customer Care to the highest standards and our aim is to maximise the enjoyment of your new home. Our homeowners are at the heart of everything we do, but despite the care we take, we do understand that sometimes things go wrong.

We hope you will be fully satisfied with how any reported issues are dealt with by our Customer Care team, however in the unlikely event that you should be unhappy with the outcome, a three-stage complaints policy & procedure is available to you, should you wish to make a formal complaint.

Read our Customer Complaints Policy